Return Policy

Satisfaction Guarantee

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 45 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.

You can shop with confidence at cartridgesandmore.com as every product we ship is covered by a manufacturer’s warranty, unless otherwise noted.

If for any reason, a return is necessary,  a return authorization number (RA#) must be obtained from our customer service staff and is required for ALL returns. Return shipping charges are the sole responsibility of the customer, and unless the error is determined to be our fault (incorrect items shipped, etc.), shipping charges will not be refunded. A return authorization number can be obtained by sending an email to support@cartridgesandmore.com with the word “Return” in the subject line. Returns with proper RA numbers are subject to a 5% restocking fee, unless the return is due to incorrect items received. Returns without an RA number will be subject to a 10% restocking fee. Please email the support address above to address any problems; we really do want to ensure your satisfaction.

All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals, keyboard overlays, etc. must be included. Products using accessories such as toner, ink cartridges, media, etc. must be returned with the factory-sealed accessory. Product that is returned incomplete may not be eligible for return, unless the original product was missing items. If product has been opened, damaged, used, or improperly handled during its return, a 10% restocking fee will be applied to your refund. We cannot and will not resell these items.

MANUFACTURER RETURN POLICY RESTRICTIONS

If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please email our support team directly at support@cartridgesandmore.com.

Please have the following information readily available before contacting the manufacturer or cartridgesandmore.com: date of purchase, Model and serial number of the defective product.

Thanks for your business! We look forward to helping you get the most out of your purchases from cartridgesandmore.com!

Cartridges & More – 151 E 3450 N – Spanish Fork, UT 84660

877-548-8502